Female driver news
05/10/2007

Woman's car insurance misunderstanding causes holiday misery

A Suffolk lady has warned motorists to check the small print after she learnt the hard way that her woman's car insurance policy did not provide comprehensive cover abroad.

She had gone abroad with the understanding that her motor insurance would provide cover should her car be damaged in a collision; unfortunately, this turned out not to be the case.

The woman was just at the end of a family holiday in Italy when her car was involved in an accident on a motorway. When she telephoned her woman's car insurance provider, she discovered that "we were covered for everything apart from accidents."

With the damaged car taken to a recovery yard and no replacement vehicle, the family were forced to take trains and buses across Italy, pay for plane tickets to Gatwick then be transported to their home in Lowestoft.

The lady said: "We managed to grab a few things but everyone was in a state of shock and just wanted to get home. It was a real nightmare and I would hate other people to have to suffer a similar experience."

She urged other motorists to check that their woman's car insurance policy offers comprehensive cover in Europe so that they could avoid such as situation.

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*A replacement car can normally be arranged under one of the following conditions: (1) Comprehensive policyholders – a replacement car may be available under the terms of your insurance policy. Please check your policy details for more information. (2) Non fault accident – where we have the name, car registration number and insurance details of the person who caused the accident, we can supply a replacement car. This is done on a credit hire basis which means the costs for this service will be passed onto the insurance company of the person who caused the accident. We may not be able to arrange a replacement car where we are unable to get an admission of liability from their insurance company, or where the driver is untraceable or uninsured. (3) Repair garage – if your car is booked in for repairs following an accident, the repair garage may be able to provide a replacement car (subject to availability).

Female driver news05/10/2007Woman's car insurance misunderstanding causes holiday misery

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Female driver news
05/10/2007

Woman's car insurance misunderstanding causes holiday misery